Terms & Conditions
(These T&Cs are a binding contract accepted upon purchasing any service, session, or membership at Body Form Pty Ltd.)

Claiming & HICAPS
No HICAPS or Medicare is available onsite. Clients are responsible for full upfront payment and self-claiming. Body Form provides receipts but takes no responsibility for claiming. Claims must be for sessions attended and delivered by a physiotherapist. Sessions not attended or not led by a physiotherapist are not valid.

12-Week Physio Rule
Private health clients must attend a physiotherapy review every 12 weeks to maintain eligibility for rebates. This is required clinically and for fund compliance.

Bookings & Payments
All sessions must be booked in advance and paid prior to attendance. Walk-ins or unpaid sessions are not permitted.

Cancellation Policy

• Physio/Private: 24-hour notice required. Late cancels or no-shows lose credit + full fee charged.

• Group/Semi-Private: 12-hour notice. Late cancels or no-shows forfeit session + $15 fee.

No Refund Policy
All purchases are final. Sessions are non-refundable, non-transferable, and not redeemable for cash.

Billing & Weekly Debits
Memberships and packs are debited weekly. Clients must ensure the nominated card has sufficient funds.

Session Length
All sessions are 50 minutes unless stated otherwise.

Membership Cancellation
After a 12-week minimum term, a 2-week notice is required to cancel. Remaining credits must be used during this period. Afterward, unused credits expire and cannot be refunded or extended.

Unpaid Sessions
If a session is unpaid after 24 hours, Body Form reserves the right to charge your saved card.

Card Responsibility
Ensure your saved card is current and has adequate balance. Repeated failures may affect your account.

Membership Pause
One pause allowed every 8 weeks with 7 days’ written notice. Extra pauses may incur a $15/week holding fee.

Class Modifications
Classes may be changed, cancelled, or rescheduled at our discretion. Reasonable alternatives will be offered.

Attire Policy
Grip socks and suitable activewear are required for all sessions.

Cost of Recovery Clause
Overdue accounts may be referred to a debt collector or legal firm. All costs, including agency fees, interest, and legal charges, will be added to the outstanding balance and are payable by the client.

Agreement
By making a purchase, you confirm you have read, understood, and agree to these terms.

Contact
All questions to be directed to: contact@bodyform.com.au